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Senior Operations Advisor at PACT

Location Kampala, Uganda
Date Posted January 22, 2020
Category NGO - Non Government Organisations
Job Type Full-time


At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant. Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives.


Program Delivery (PDEL) - Pact exists to help create a world where those who are poor and marginalized exercise their voice, build their own solutions, and take ownership of their future. The Program Delivery Team, contributes to realizing this purpose by: Forging smart partnerships and treating all people with dignity and respect; Applying organizational policies and regulatory compliance appropriately and consistently; Facilitating team spirit among colleagues and promoting the organization through communications; Influencing decision makers through focused, relevant communications; Continually striving to learn and share knowledge and find small ways to make the workplace more enjoyable for all; Cultivating and harvesting innovation; Contributing to the organization’s ability to think and act strategically at all times; Inspiring and spreading our desired organizational culture across the global enterprise.

Position Overview

For the Uganda Integrated Child and Youth Development (ICYD) Activity, the Senior Operations Advisor will provide day-to-day administrative oversight for program efficiency with an eye towards human resources, knowledge management, finance, compliance, transparency and accountability. S/he will track the budget to ensure that spending is in-line with projections and the workplan. S/he will ensure that technical targets are in line with the available budget. This position is contingent upon award.

Key Responsibilities

  • Work closely with hubs to ensure that they align with the technical requirements and expectations of the overall program.
  • Manage day-to-day program operations including administration, human resources, logistics, budgeting and financial accounting with an eye towards maximum efficiency.
  • Provide support, mentoring, or training to program staff when knowledge gaps or opportunities for increased effectiveness are identified.
  • Contribute to project planning (i.e., development of work plans and operating budget).
  • Work with Capacity Development staff to ensure that Pact provides high-quality technical assistance to local partners in a transparent way.
  • Thoughtfully contribute to all project reporting and external communications.
  • Support Finance and Administration Director to ensure that program meets financial targets and makes accurate projections.
  • Lead or initiate start-up and close-down of regional or district initiatives.

ICYD must use an integrated approach to realize the following objectives;

  • Objective 1: Children and youth have improved learning outcomes;
  • Objective 2: Children and youth are safe and healthy in their community and learning environments; and,
  • Objective 3: Youth practice positive behaviors and are able to make informed decisions about their lives and relationships.

The ICYD Activity will need to contend with several mandatory pathways to achieve the three stated objectives. These include:

  1. Build from recent EGR support to MOES and target districts.
  2. Address primary school retention through a combination of family, community and school-based interventions that address known critical drivers of school dropout.
  3. Provide critical OVC services directly for up to two years while building the capacity of local partners to transition to prime awards with USAID/Uganda.
  4. Provide technical assistance and coordination to OVC service providers in service delivery districts.
  5. Deliver effective technical assistance and support to MGLSD and other public/private institutions to progressively transition OVC service delivery from USG support.
  6. Address sub-national constraints to priority outcomes through high-impact local partnerships.

Basic Requirements

  • Bachelor’s degree in a related field such as in international development, international relations, regional studies, or public health.
  • At least five years of program management experience in international development or a related field (or six years with a Master’s degree)
  • Demonstrated track record of successfully building and effectively managing diverse teams of employees.
  • Critical thinker with a can-do approach to problem solving, disaggregating large/complex problems to identify underlying drivers and critical nuances
  • Demonstrated effective interpersonal and creative problem-solving skills.
  • Demonstrated ethical management practices.
  • Professional-level English language skills (written and oral).
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Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.